By accepting these terms and conditions, the User acknowledges that they are entering into a contractual agreement with Herimi Ltd, the entity operating This contract establishes the terms and conditions under which the User can acquire goods and/or services from the Website. The User confirms that they have the necessary legal capacity to enter into such a contract based on the legislation applicable in their country of residence.

1.Commitment to these Terms

  1. 1.1. The Terms establish that the Company will sell goods (physical and/or digital) and/or provide services that the User chooses to acquire or contract from the offerings on the Website. The User must pay the stipulated price for each product or service available on the Website.

  2. 1.2. The User can either purchase specific products from the Website or join the exclusive membership program. Members can make recurring credit top-ups to enjoy more favorable conditions.

  3. 1.3. The Website has the discretion to determine the variety of goods and services available and modify this availability as necessary. Prices of products for member and non-member users may differ due to market fluctuations and third-party offers.

2.Delivery of Goods

  1. 2.1. The Website indicates the delivery time for each product, typically within 2 to 7 working days, and guarantees delivery within a maximum of 30 calendar days from the order placement. Products are shipped by professional carriers to the address provided in the order.

  2. 2.2. If a product is not delivered within the agreed period, the User must inform the Company. The Company can subcontract third-party suppliers for distribution or services.

  3. 2.3. The User is responsible for expenses incurred if they do not accept the product and assumes the risk of loss or damage after delivery. Ownership of products transfers to the User upon full payment, including shipping costs, or upon delivery if later.

3.Digital Products and Services

  1. 3.1. The Website offers digital products like license keys and e-books that do not require physical delivery. Such products are limited to one purchase per user account, unless otherwise stated.

  2. 3.2. Activation instructions for digital products are provided in the order confirmation email. Digital products can be used immediately upon activation, and returns and refunds are not allowed.

  3. 3.3. If the User faces difficulties in receiving a digital product due to email issues, they can contact customer service for assistance.

  4. 3.4. The Company reserves the right to cancel orders for digital products if it observes abusive, fraudulent, or terms and conditions-violating activities.

  5. 3.5. These terms and conditions govern the contractual relationship between the User and the Company. By accepting the terms and conditions, the User agrees to be bound by the terms and confirms their legal capacity to do so. The Terms contract and encompasses all purchases of goods and/or services made by the User on the Website.

  6. 3.6. The User can acquire goods (physical and/or digital) and/or services offered on the Website by accepting this Terms. The User agrees to pay the stipulated price for each good or service acquired on the Website.

  7. 3.7. The User has the option to purchase products from the Website or join the exclusive membership program, which offers recurring credit top-ups with more advantageous conditions.

  8. 3.8 The Website determines the variety of goods and services available, including existing stock, and may modify availability at its discretion.

  9. 3.9 Prices for goods and services on the Website may differ for member and non-member users, and they are subject to market fluctuations and offers from third-party suppliers.

  10. 3.10 The delivery time for each product is indicated on the Website and usually vary from 2 to 7 working days, with a maximum delivery period of 30 calendar days from the order placement. Products are shipped by professional carriers to the address provided by the User.

  11. 3.11 If a product is not delivered within the agreed period, the User must inform the Company. The Company has the right to use third-party suppliers for product distribution or services.

  12. 3.12 If the User does not accept the product, they are responsible for any incurred expenses and assume the risk of loss or accidental damage to the product.

  13. 3.13 Ownership of products is transferred to the User either upon full payment, including shipping costs, or upon delivery, whichever occurs later.

  14. 3.14 Digital products, such as license keys and e-books, are available on the Website. Instructions for activation of digital products are provided in the order confirmation email sent to the User's registered email address.

  15. 3.15 Digital products can be used immediately upon activation through the corresponding license key, direct download from the Website, or email delivery. Returns and refunds for digital products are not allowed.

  16. 3.16 If the User faces difficulties in receiving a digital product due to email provider or mail server issues, they can seek assistance from the customer service department.

4.Exclusive membership Program

  1. 4.1 The Website offers an exclusive membership program that allows Users to participate in a recurring purchasing program to acquire credits. These credits can later be exchanged for goods and/or services offered on the Website at reduced prices. By joining the membership program, Users commit to purchasing a specific amount of credits or bonuses every 14 days, based on the membership plan they choose from the options provided by or other marketing offers available at the time.

  2. 4.2. Membership can be obtained by following the procedures outlined on the Website or by purchasing any product at the membership price and accepting the associated conditions. Users have the flexibility to change their membership plan to a lower or higher tier at any time through their personal account. Any changes will take effect from the next scheduled automatic payment charge.

  3. 4.3. If the User fails to pay the full price of their membership plan on the payment due date, they will be automatically downgraded to the next lower membership plan. However, they will still have access to the most basic membership plan, which has a top up cost of €6.00 every 14 days.

  4. 4.4. Once a User becomes a member, they are obligated to carry out an automatic top up of credits every 14 days. For every euro topped up (or the equivalent in the user's currency at the applicable exchange rate), the User will receive one credit.

  5. 4.5 The topped up credits will be credited to the User's personal account on the Website and will remain valid for 30 days from the date of acquisition. After this period, any unused credits will expire and cannot be used to redeem products on the Website.

  6. 4.6. Each time the automatic credit top-up occurs, the User will receive a confirmation notification of the payment made.

  7. 4.7. Users have the option to skip the following automatic top up of credits to their membership plan. They can do this by selecting the corresponding option in their personal account before the next scheduled top up.

  8. 4.8. If the User decides to cancel their membership plan, they must communicate the cancellation by giving 0 days' notice through the "Cancel" function in their personal account or by contacting the customer service team. The membership will be effectively and definitively cancelled 0 days after this communication.

  9. 4.9. Alternatively, the User can choose to cancel their plan immediately, without adhering to the 0-day notice, by selecting this option in their personal account and performing a final credit top up for the amount of €6.00.

  10. 4.10. Upon cancellation of the membership, all advantages linked to the membership club will become void. Nevertheless, the purchased credits will remain effective until their expiration.

  11. 4.11. The Website may offer initial periods for various membership plans. If the User decides not to continue with the membership plan following a initial period, they must cancel it before the initial period ends to avoid being subjected to future credit top ups based on the selected plan.

  12. 4.12. As a welcome gift, the Website may offer free or reduced-price redeemable credits to Users. The prices and plans applicable to these credits will be displayed on and in any marketing offers. These credits are subject to expiration based on the membership plan and the probationary period terms. If the initial initial period of the membership is terminated, any free credits provided during the initial will also be cancelled.

  13. 4.13. The Company may extend promotional offers to member users, which may include discounts on the price associated with the first shipment of products.

  14. 4.14. Additionally, the Company may conduct promotional and marketing activities through third-party companies. These third-party offers may have specific and different conditions from those specified in the membership program's terms and conditions on the Website.

5.Price and Taxes

  1. 5.1. The prices of products or services displayed on the Website or in marketing offers are valid at the time of confirming the order or subscribing to the service. The User is informed that prices may vary slightly due to currency exchange rate differences, and the Company is not responsible for such variations.

  2. 5.2. The Company reserves the right to change the prices of products or services at any time. If the User is subscribed to a membership plan, they will be notified sufficiently in advance of any price changes and have the option to cancel their membership before the changes take effect.

  3. 5.3. The prices of products may vary depending on whether the User is a member of the membership program or not. Generally, product prices for member users will be lower than those for non-member users. The prices displayed do not include shipping costs, which will be detailed during the order process.

  4. 5.4. The prices of products include Value Added Tax (VAT) or equivalent indirect tax applicable in the country of consumption, where appropriate. The VAT rate applied to each product will depend on the product type and the VAT rate applicable in the country of consumption.

  5. 5.5. Users who place orders for products to be delivered to non-EU countries may be required to pay import duties and taxes. Any additional amounts due to customs clearance will be borne by the User. The Website has no control over these amounts, as they are subject to each country's import policy. Users are responsible for complying with their country's import regulations.

  6. 5.6. Users agree to receive invoices and, if applicable, receipts for their purchases of products and services electronically.

6. Return Policy

  1. 6.1. The User has the right to exercise their right of withdrawal by returning the purchased products within 14 calendar days from the date of physical receipt. To do so, the User can contact the Company's customer service via email.

  2. 6.2. The Company reserves the right not to refund partially or entirely the amount of returned goods if the product is damaged due to the User's actions or if the product is unreturnable for health or hygiene reasons after being unsealed.

  3. 6.3. Returns will be processed by the Company within 14 days from the date of receipt and inspection of the returned goods at the Company's facilities or from the date of communication by the customer, if the physical return of the product is not required.

  4. 6.4. Refunds will be executed using the same payment method used by the User. The Company may be more flexible with its return policy depending on the circumstances of each specific case. If a User has paid part of the price with credits, that part will also be refunded in credits.

  5. 6.5. The User is responsible for providing all necessary information and documents for customs formalities and shipment.

  6. 6.6. If the User receives a product with defects, damages, or receives fewer products than ordered, they must inform the Company as soon as reasonably possible. The User must provide photographic evidence of the erroneously received product or visible damages or defects.

  7. 6.7. If a defect is not immediately apparent, the User must notify the Company as soon as reasonably possible and provide all necessary information and cooperation for the investigation.

  8. 6.8. The User is not authorized to return products for a refund upon delivery or through a parcel office. Return shipping costs will be borne by the User if they are not a member of the membership program, and by the Company if they are a member. In any case, returned products must be properly labeled.

  9. 6.9. Amounts paid for credits are not refundable, even if the User does not use them during their validity period, unless the purchase was made due to an error on the Company's part and without the User's consent.

  10. 6.10. The return of a product partially paid with credits will result in the refund of the used credits, as well as the return of the amount paid using another payment method, which will be refunded to the same means of payment. If the credits used for payment are refunded, the User will have another 30-day validity period to use them.

  11. 6.11. Digital products (license keys, e-books, etc.) are not refundable once the software is activated or downloaded, meaning from the moment the User can use the digital product. The User acknowledges that they lose their right to withdraw from the contract once they can use the purchased digital product, except in the case of defects.

7.Privacy and Personal Data Protection

  1. 7.1. The User consents to the processing of their personal data by the Company in accordance with the purposes specified in the privacy policy available on the Website. Users may exercise their rights related to data protection as per the regulations applicable in their country of residence.

  2. 7.2. Users residing in EU member states have the right to access, rectify, delete, oppose, restrict processing, and data portability, as per the General Data Protection Regulation (GDPR) and its implementing regulations. The Company may require proof of identity to verify the User's identity when processing such requests.


  1. 8.1. The Company will not be liable for changes in prices, taxes, or duties applicable to products, lack of availability or supply of products, defaults by third parties (e.g., transport companies), force majeure events, or User errors in providing contact details or delivery addresses.

  2. 8.2. The User must be diligent in checking their email, including spam folders, to ensure they receive emails from the Website.

  3. 8.3. The guarantee offered by the Company on its products varies depending on whether the User is considered a "consumer" or acting in the context of their professional activity, in accordance with applicable regulations. If considered a consumer, the User will be covered by a legal guarantee of 2 or 3 years, depending on their country of residence, under the European Directive 2019/771.

  4. 8.4. The Website may contain hyperlinks to third-party web pages, and the Company is not responsible for the content of such pages.

  5. 8.5. The Company carries out promotional and marketing activities directly and through third parties. The Company is not responsible for third-party promotional and marketing activities that are not in line with its guidelines or that it is unaware of.

9. Fraudulent or Abusive Activity

  1. 9.1. The Company may temporarily suspend user accounts or cancel orders if it detects fraudulent or abusive activity. Transactions suspected of being fraudulent or abusive will be returned to the original means of payment used by the User.

  2. 9.2 Users can report fraudulent or abusive activity to the customer service of the Website for investigation and resolution.

  3. 9.3 The creation of multiple user accounts is limited to one per person and two per IP address. The Website reserves the right to control attempts to establish multiple accounts and may terminate all associated user accounts if the policy is violated.

10.Notifications and Contact Details

  1. 10.1. By accepting the Terms and Conditions, the User consents to receive automatic notifications via SMS and/or email related to orders, personal preferences, and other activities related to the Website's services.

  2. 10.2. Membership service participants will receive personalized product offers prior to each credit top up and may optionally receive emails, newsletters, special offers, and updates to enhance their shopping experience.

  3. 10.3 Users can unsubscribe from optional notifications by logging into their user account on the Website or by contacting customer service.

  4. 10.4 The Company is not responsible for failed, delayed, or erroneous delivery of goods or services due to erroneous data provided by the User or failure to keep their information updated.

11.Modification and Validity of the Terms and Conditions

  1. 11.1. The Company reserves the right to make changes to these terms and conditions and other policies on the Website at any time.

  2. 11.2 Users will be subject to the terms and conditions, policies, or sales conditions in force at the time of placing their order, unless changes are required by applicable legal provisions or public authorities.

  3. 11.3 If any condition, term, or policy is deemed invalid, void, or ineffective for any reason, it will be excluded without affecting the validity or enforceability of the remaining conditions.

12.Contract Assignment

  1. 12.1. The Company may assign the rights and obligations arising from its contractual relationship with the User to a natural or legal person of its choice, notifying the User of such assignment.

  2. 12.2. The User may not transfer or assign the contract or any of the rights or obligations derived from it without the prior written consent of the Company.

13.Applicable Law and Jurisdiction

  1. 13.1. These terms and conditions will be governed and interpreted in accordance with the laws corresponding to the registered address of the Company.

  2. 13.2 The Judges and Courts pertaining to the registered address of the Company will have jurisdiction to resolve any conflict regarding the application or interpretation of these terms and conditions.

  3. 13.3 If the User has the status of a consumer and resides in an EU member state, they may also choose to apply the jurisdiction of their country of residence and any mandatory provisions of their country's legislation.

  4. 13.4 In case of any dispute related to compliance with these terms and conditions, both parties agree to attempt an amicable resolution in good faith before resorting to other means of dispute resolution.

Updated at Aug 10, 2023